Privacy Policy
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The company under the name “RAFARM COMMERCIAL AND INDUSTRIAL SOCIETE ANONYME OF PHARMACEUTICAL PRODUCTS” (hereinafter “RAFARM”) attaches great importance to the protection of your personal data.
RAFARM is the Controller of the personal data that is processed while you browse its website (www.rafarmgroup.com) and it remains at your disposal for any clarifications. RAFARM is seated in Neo Psychiko, Attica, on 12 Korinthou St., P.C. 15451, telephone: 210 6776550, e-mail: info@rafarm.gr
Please take a moment to read the following terms carefully. Do not hesitate to contact us if you have any questions.
Our Website
The website at www.rafarmgroup.com is our company’s Website, where you can find out about its products and services, as well as get in direct contact with us.
Personal data categories
– When you fill in the online contact form, we process your name and email address.
– When you visit and navigate our Website, we process data through the strictly necessary technical cookies that are installed on our Website and the cookies for which you have given your explicit consent. Learn more about the Cookie Policy on our Website.
Purposes for the processing of your personal data
RAFARM and/or third parties at its behest and on its behalf (Processors) process your aforementioned personal data exclusively for the following purposes:
a) carrying out RAFARM’s communication with you in the context of providing information and promoting our services, upon your relevant request, through the contact form;
b) the better functioning of our Website and improving your navigation thereto, using cookies. Learn more about our website’s Cookie Policy here.
Your data is processed exclusively for the above purposes or as the case may be, to ensure RAFARM’s legislative/regulatory compliance or to support our legal claims.
Legal basis for the processing
Regarding your personal data received by RAFARM when you fill in the contact form, the legal basis for processing is that it is necessary for the purposes of safeguarding RAFARM’s legitimate interests, in particular maintaining the necessary channels of communication with RAFARM’s existing and potential customers, as well as informing the public about RAFARM’s services and products.
Regarding the personal data we receive from the cookies installed on our website, the processing carried out is based on your explicit consent, in the event that additional cookies are used to those that are strictly necessary for the website to function. You can learn more about our website’s Cookie Policy here.
Automated decision-making (including profiling during the processing of your data)
We do not make decisions and we do not proceed to profiling based on automated processing of your data.
Recipients
Access to your personal data is exclusively available to the members of RAFARM’s personnel who need to have access thereto, on a case-by-case basis, and who have received adequate information for the safe processing of your personal data.
In addition, private companies and partners collaborating with us (Processors) may also have access, after the processing has been assigned thereto by RAFARM, such as technical support service providers. The processing of personal data by processors is carried out under the explicit orders of RAFARM and under the guarantee that all appropriate technical and organizational measures have been taken to protect your data.
Third parties that may have access to your data are official government and supervisory bodies (e.g. law enforcement and prosecuting authorities, supervisory authorities, etc.), when we are required to comply with the law, when such transfer is deemed necessary for important reasons related to public interest, as well as for the establishment, exercise or support of legal claims.
Transfer of personal data outside the EEA
Your personal data collected for these purposes will not be transferred outside the European Economic Area.
Retention period of your personal data
Your personal data shall be retained only for the reasonable period of time required according to the nature of the data processing and only for as long as it is necessary in order to achieve its purpose, unless there is a contrary legal obligation to retain it longer.
Personal data collected by cookies is deleted in accordance with the Cookie Policy.
Links to third-party websites
Any potential interconnection of this Website with another third-party website through special links, hyperlinks, banners, etc. shall not be construed as RAFARM assuming any responsibility in relation to the content of the said website, the quality and the completeness of any products or services presented therein or the policy followed thereby regarding the protection and processing of personal data. Natural persons must take care to remain informed on the protection and processing of their data by the above websites and they must read the corresponding personal data policies found on such websites.
Technical and organizational measures
We guarantee that we have taken appropriate organizational and technical measures for the security and protection of your data against any form of accidental or unlawful processing. It must be noted that our specially authorized personnel, which processes your personal data, has received appropriate guidance and information.
Moreover, we use a digital security certificate (SSL – Secure Socket Layer) to ensure the secure exchange of data between the website and your browser.
The measures taken are revised and amended, when deemed necessary.
Rights of data subjects/visitors of the Website
Right to access your personal data: You have the right to be informed by us if we process your data. If we process your data, you can ask to be informed about the purpose of the processing, the type of data that we retain, to whom we provide it, how long we store it, whether automated decision-making takes place, as well as about your other rights, such as data rectification or erasure, restriction of processing and filing a complaint at the Hellenic Data Protection Authority.
Right to rectification of inaccurate personal data: If you find that there is an error in your data, you can submit a request for us to correct it (e.g. correct a name or update a telephone number).
Right to erasure/right to be forgotten: You can request the erasure of your data if it is no longer necessary for the aforementioned processing purposes or if you wish to withdraw your consent in the event that this is the sole legal basis.
Right to data portability: You can request to receive the personal data you have provided in readable format or to pass it on to another controller.
Right to restriction of processing: You can request the restriction of the processing of your data while the consideration of your objections to the processing is pending.
Right to object to the processing of your personal data: You can object to the processing of your data or withdraw your consent and we will stop processing your data, unless there are other overriding legitimate grounds that supersede your right.
If you wish to receive further information about the processing of your personal data or to exercise any of the above rights, you can send us a relevant request either to RAFARM’s postal address (12 Korinthou Street, 15451, Neo Psychiko, Greece) or to our email address (privacy@rafarm.gr) describing your request, and we will make sure to examine it and reply as soon as possible.
We will respond to your request within (1) month of receiving it and no cost will be incurred. The above deadline may be extended for a period of two (2) additional months due to the complexity or number of requests, in which case you will be informed of the extension as soon as possible and no later than one month after we received the request. In the latter case, we will inform you about the delay and the reasons for it.
In the event that the request is considered manifestly unfounded or excessive, RAFARM may either refuse to process it or it may request the payment of a reasonable fee for its processing, taking into account the administrative costs for providing the information or performing the requested action.
In the event that: (a) you believe that one of your requests has not been sufficiently and legally satisfied, or (b) you believe that the right to the protection of your personal data is violated by the processing that we carry out, you have the right to submit a complaint to the Hellenic Data Protection Authority (postal address: 1-3 Kifisias Av., P.C. 115 23, Athens, tel. 210-6475600, e-mail: contact@dpa.gr).
Amendments
We will update the present Policy, when this is necessary. In the event of important changes to the Policy or the manner in which we use your personal data, we will inform you either by posting a notice in a prominent position before the changes take effect or in any other appropriate manner. We encourage you to refer to this Policy regularly, so as to be aware of how your data is protected